Thursday, July 03, 2008

Multiple Rounds : It’s All About Satisfying Your Clients - Importance of Client Servicing

Multiple Rounds : It’s All About Satisfying Your Clients - Advertising Articles, India

I work as a Senior Manager; Business Development with a Mumbai based English language solutions company. I wish to share my personal experience of good client servicing with everyone. Client servicing is the heart and soul of any company. A company ought to have a strong client servicing team if it intends to stay in the market for a longer duration.

A few months ago, one of our regular clients asked us if we could help them with the designing of their books. We had never dealt with such an inquiry before, however; we didn’t want to annoy the client by rejecting it forthright. We got in touch with an ad agency - for obvious reasons, I am going to call them as ABC Pvt. Ltd.; they readily agreed to help us out. They are one of the most positive people I have seen in my life. Pricing was a concern for our client so we had to negotiate the rates with ABC – to our surprise they obliged. This was the first step towards winning out TRUST.

Read this complete article here -

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