Friday, August 01, 2008

Article : Personal Experiences & Views : Customer Care Industry

Article : Personal Experiences & Views : Customer Care Industry

Customer Care Or Customer Torture?

A customer is probably the most naive soul in the world today! Naive? Why is that, you ask? Because a customer is the only person who falls into the false trap of promises by companies who offer state-of-the-art products and services - promises of timely troubleshooting, problem solving and 24 hr support.

I am sure most of you will identify with me when I say that the consumer today faces customer torture in the name of customer care. Once you buy a product or pay for a service, that is when Customer Care ends and the torture begins. Each of us dread the day when something in the house stops to work, breaks down or needs repair - simply because getting it repaired is a herculean task.

Read the complete article - Customer Care or Customer Torture

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